At Shopping Karen 24×7, we are committed to making your shopping experience smooth and reliable, matching the promise of our invitation, “Ao Shopping Karen”. We understand that sometimes things don’t go exactly as planned. This policy outlines how returns, replacements, and refunds are handled differently across our physical supermarkets and our national e-commerce platform.
1. E-Commerce Marketplace Policy (Electronics, Fashion & Lifestyle, etc.)
For all non-grocery items purchased online via our website (shoppingkaren24x7.com) or mobile app, the following rules apply:
3-Day Easy Replacement Window
- You are eligible to request a replacement within 3 days from the date of delivery.
- Replacements are accepted for products that are damaged in transit, defective, missing parts, or significantly different from what you ordered (e.g., wrong size or color).
Mandatory Unpacking Video Requirement
- Strict Policy: To protect our marketplace community and validate claims for damages, defects, or missing items, customers must provide a continuous, unedited unpacking video.
- The video must clearly show the courier label, the sealed box being opened for the first time, and the condition of the product inside. Without this video, return or refund claims cannot be processed.
E-Commerce Refund Timeline
- Once your return request is approved, our courier partner will pick up the item.
- Refund Process: Your refund will be initiated as soon as the product is received back and inspected at our central warehouse.
- The funds will be credited to your original payment mode (or bank account for COD orders) within 5–7 business days of receipt.
2. Supermarket Grocery Policy (Ghar ka Saman)
To maintain strict hygiene and safety standards for food and household goods, groceries are handled under the following strict conditions:
Grocery Purchased Online (via Website/App Delivery)
- For any Ghar ka Saman ordered through our e-commerce platform for home delivery, customers must check the freshness and quality of all items at the time of delivery.
- If an item is damaged or sub-standard, you must hand it back to the delivery partner immediately.
- No claims or return requests will be entertained after the delivery partner has left your premises.
Grocery Purchased Directly at Local Physical Stores
- Items bought physically at any Shopping Karen 24×7 outlet can be returned or replaced at that specific local store only. They cannot be mailed back or processed via our digital helpdesk.
- You must bring the items back to the store billing counter along with the original printed store receipt.
- Store Refund Process: Just like our online orders, your refund or store credit will be issued as soon as the product is received back over the counter and verified by the store manager.
3. General Rules for All Returns
To be eligible for a refund or replacement under any category, the product must fulfill these universal conditions:
- It must be unused, unaltered, and in its original packaging with all retail tags, labels, user manuals, and warranty cards intact.
- Items marked as “Non-Returnable” on the product page (such as innerwear, certain personal care items, or clearance sale stock) cannot be returned or replaced under any circumstances unless they arrive physically damaged.
4. Customer Support & Grievances
If you need to initiate a return or upload your unpacking video to start a claim, please contact our 24×7 helpdesk:
- Raise a Request: Go to
My Orders>Return/Replaceon our Platform. - Email Support: shoppingkaren24x7@gmail.com (Attach your order ID and unpacking video link here)
5. Mandatory Unpacking Video Guidelines
To ensure complete transparency and protect our customers from damages or missing items during transit, Shopping Karen 24×7 follows a strict verification process for all e-commerce marketplace orders (Electronics, Fashion, and Lifestyle).
A continuous, unedited unpacking video is mandatory to claim a return, replacement, or refund for items delivered in a damaged, defective, or incomplete state. Please follow these guidelines carefully when receiving your package:
Video Requirements & Formatting:
- Clear Start: The video must begin before you break any seals or open the outer courier packaging.
- 6-Side Inspection: Show all six sides of the box/courier bag to the camera first to prove that the package has not been tampered with or pre-opened.
- Label Visibility: Hold the package close to the camera for 3 seconds so the shipping label, order ID, and tracking number are clearly legible.
- Continuous Footage: The video must be a single, continuous shot. Any video containing cuts, edits, pauses, or transitions will be automatically rejected.
- The Reveal: Keep the camera focused on the package as you open it and pull out the product. Inspect the item clearly in front of the camera to demonstrate any reported damage, defect, or missing accessories.
Important Notice: We deeply value our customers’ trust, but we maintain a zero-tolerance policy toward fraudulent claims. If an unpacking video is not provided, or if the video violates any of the rules listed above, Shopping Karen 24×7 reserves the right to summarily reject the return or replacement request.