At Shopping Karen 24×7, we are committed to delivering your orders with speed and transparency. Because we operate a hybrid retail model, our shipping schedules are split into two separate delivery engines: national fulfillment for our E-Commerce Marketplace (Fashion, Electronics, and Lifestyle) and hyper-local delivery for your daily Ghar ka Saman (Groceries and Supermarket Staples).
By completing a purchase on our platform, you agree to the shipping timelines and guarantee terms detailed below.
1. E-Commerce Marketplace Shipping Policy
(Applies to all non-grocery lifestyle items, electronics, and apparel purchased online)
Processing and Dispatch Guarantee
- Dispatch Timeline: All e-commerce orders are processed and handed over to our national courier partners within 2 to 3 business days from the date of order confirmation.
- Please Note: This timeline represents our dispatch window and excludes the actual in-transit time taken by the courier service to reach your specific geographic location.
Our 100% Dispatch Refund Guarantee
- We value your time. If we fail to ship your e-commerce order out of our warehouse within 3 business days, you are eligible for an immediate, 100% refund of your full payment amount.
- Applicability: This refund guarantee applies strictly to advanced prepaid orders (UPI, Credit/Debit Cards, Net Banking).
In-Transit Deliveries & Tracking
- Once dispatched, a tracking link containing the tracking ID and carrier partner details will be sent via SMS and email.
- Depending on your city classification (Tier 1, 2, or 3), standard transit times vary between 2 to 5 additional business days across India.
2. Supermarket “Ghar ka Saman” Delivery Policy
(Applies strictly to groceries, fresh produce, and daily essentials fulfilled by your local neighborhood franchise store)
Lightning-Fast Local Deliveries
- Standard Delivery Window: Because your household needs cannot wait, your Ghar ka Saman items will generally reach your doorstep within half an hour (30 minutes) of placing the order.
The 2-Hour Delay Guarantee
- We pride ourselves on punctuality. If a local delivery is unexpectedly delayed beyond 2 hours from the time of order placement, the following protocol triggers automatically:
- The dedicated Store Manager of the fulfilling outlet will contact you directly to inform you of the status.
- You will be given a choice to either:
- Cancel the order immediately and receive a 100% Refund back to your original payment source.
- Instruct the store to complete the delivery at the next earliest available slot.
3. Escalations and Grievance Support
We hold our local franchise fulfillment stores to the highest service standards. If any local Shopping Karen 24×7 store is unable to deliver your orders, systematically rejects your grocery delivery area, or fails to meet the delivery promises outlined above, you can register an official complaint directly with our corporate headquarters.
- Dedicated Escalation Email:
shoppingkaren24x7@gmail.com - What to include: Please mention your Order ID, Registered Mobile Number, and the location of the defaulting store in the subject line for immediate investigation.
4. General Shipping Conditions
- Incorrect Address Details: Shopping Karen 24×7 will not be held responsible for failed deliveries or delayed shipments resulting from incorrect pincodes, incomplete address details, or unavailable contact numbers provided by the customer.
- Force Majeure: Exceptional delivery delays caused by natural disasters, extreme weather patterns, government-enforced lockdowns, or major public disruptions are excluded from our automated refund guarantees.